How to View All the Pages in Your Knowledge Base

 

In the ProProfs Knowledge Base editor, you can view all your help site pages in a list form. This feature lets you view pages according to their statuses, such as published/unpublished, draft, and trash. It also allows you to select multiple pages for custom actions such as edit, delete, and publish/unpublish.

 

Page views allow users to:

 

  • Easily navigate to specific pages and take quick actions.

  • Create custom filters to list and view particular pages.

 

Below is how the page view screen appears.

 

Page View Screen Preview

 

How to Access and Manage Page Views

Step 1: In your ProProfs Knowledge Base Dashboard, go to Preview > View Pages.

 

Go to View Pages

 

You will see the list of all the pages.

 

Page List

 

How to Sort the Page List

 

Step 2: Click on any of the page sorting options.

 

Sort Page List

 

Under Page sorting options:

 

  • All: All the pages are shown in the list regardless of their status.

  • Published: Only the pages that are published are shown in the list. Published pages include only originally published pages.

  • Unpublished: Only the unpublished pages are shown in the list. Any recent changes that are saved but not published will not be live. Hence, their current status will be shown as “Unpublished.”

  • Draft: Only the pages being created for the first time are considered in the draft. It would be best if you didn’t confuse it with unpublished pages. Only a published page can have its status changed to Unpublished.

 

How to Manage the Pages

 

Step 3: Select the page and click on the required page action.

 

Manage Pages

 

Understanding page actions

 

  • Delete: Select and delete a page or pages.

  • Edit: Edit a single or multiple pages.

 

The screenshot below shows what the Edit window looks like. You can change the page type between text/video, add the author name, download the page/pages as PDF, hide/unhide the page from TOC, show/don’t show in the search results, and allow feedback to be collected.

 

Page Actions

 

  • Publish: Select a page or pages and hit Publish to make them live.

  • Unpublish: You can unpublish a page or pages with this option. It is useful when, for example, the content on a page has become outdated and is no more beneficial for the viewer. You can unpublish it to hide it from public view.

  • Reset Feedback: If you’ve received feedback on a page, this option resets the feedback to zero. Just select a page/pages and click ‘Reset Feedback.’

 

How to Sort the Page List According to Page Title

 

Step 4: Hover the cursor over Page Title and click ▼> Columns. Check/uncheck the column names you want to show/hide.

 

Sort Page List

 

Understanding Column Categories

 

  • TOC Name: This means the page’s title, which is displayed in the Table of Contents.

  • Page Title: It is the title that will appear on the page. Also, this is shown as a link on the View Pages dashboard to open a particular page.

  • Status: Represents a page’s status, such as Published, Unpublished, Draft, and In-Progress.

  • PDF: This allows you to download a page as a PDF.

  • Good: This represents the total number of positive feedback your page has received.

  • Bad: This represents the total number of negative feedback your page has received.

  • Search: Enabling this shows a page in the search results.

  • Last Modified: It tells when a page was last edited.

  • Author: Shows the name of the person who created a page.

 

That is all about viewing options in the ProProfs Knowledge Base.

 

 

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