How to Add, Copy, and Delete a Folder

 

With ProProfs Knowledge Base, you can organize and group pages in folders. You can also create hierarchies of folders and pages. Additionally, you can rename, copy, add restrictions, hide the folder, and enable/disable the URLs for folders.

 

Note: Folders that are empty or have no published content will not be visible to end-users.

 

Benefits of managing folders:

 

  • Group pages under similar categories

  • Maintain a hierarchy in the knowledge base

  • Enable/disable the folder without hampering the hierarchy

 

Here’s a preview of how folders appear in a knowledge base:

 

Folders in Help Center

 

In this article, you will learn:

 

1. How to Add a Folder

2. How to Copy a Folder

3. How to Delete a Folder

4. Other Folder Management Settings

 

 How to Add a Folder

Step 1: On your ProProfs Knowledge Base dashboard, go to + Add New > Folder.

 

Click Add New and select Folder

 

Step 2: Click the ⚙ icon and select Rename. Type the name of your folder and hit Enter or click outside the text input to save the folder name.

 

Add the folder's name

 

 How to Copy a Folder

Step 1: Hover over the folder name and click on the gear icon. Select Copy Folder.

 

Alternatively, right-click on the folder name and click Copy Folder.

 

Copy the folder

 

Step 2: Provide the folder name and select the help site where you want to copy the folder. Click Save.

 

Copy the folder to a different site

 

 How to Delete a Folder

Step 1: Hover over the folder name and click on the gear icon. Select Delete.

 

Alternatively, right-click on the folder name and click Delete.

 

Delete a folder

 

A confirmation message will appear asking for your consent to delete the folder. Click Yes.

 

Delete a folder

 

 Other Folder Management Settings

How to Rename a Folder

 

Step 1: Hover over the folder name and click on the gear icon—select Rename.

Alternatively, right-click over the folder name and click Rename.

 

Rename a folder

 

Step 2: Enter the name and click outside the text input to save the folder name.

 

How to Enable/Disable Folder Content Page

 

You can enable or disable the folder content page. The folder content page ensures your folders have URLs similar to a help page.

 

The folder content page is always enabled by default. You can disable the same by right-clicking on the folder name and selecting Folder Content Page.

 

Select disable and click Save.

 

Enable/Disable Folder Content Page

 

How to Expand/Collapse Menu

By default, folders in the TOC will remain collapsed after the page loads. If you want to keep the folder open by default after page loading, click Expand Menu.

 

Expand/Collapse Menu

 

If the folder is open and you want to keep it closed by default after loading, then right-click on the folder and select Collapse Menu.

 

How to Hide a Folder

You can easily hide a folder and all the items inside it. Only logged-in users can see the hidden folders.

 

Hover over the folder name, click the gear icon and select Mark Hidden to hide a folder.

 

Alternatively, you can right-click on a folder and then click Mark Hidden.

 

Hide/Unhide a Folder

 

If you want to make the hidden folder visible, hover over the folder name, click the gear icon, and select the Mark Visible option.

 

Alternatively, you can right-click on the folder name and click Mark Visible.

 

That is all about creating and managing folders in ProProfs Knowledge Base.

 

 

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