How to Use Search in ProProfs Knowledge Base
Quickly find information in ProProfs Knowledge Base using the robust search functionality. This feature allows you to minimize navigation efforts and troubleshoot issues efficiently.
A preview of the search feature in the ProProfs Knowledge Base:
The search box can help users:
-
Minimize user effort and save time by locating relevant information with ease.
-
Effectively troubleshoot issues independently, reducing dependency on support teams.
Table of Contents:
Page Suggestions
When you start typing in the search box (top-right corner), relevant page suggestions appear instantly to help you navigate faster.
These suggestions are generated by matching page titles and related content. You can click a suggestion to open the page directly or continue typing to perform a full-site search.
Hover over a suggestion and click the title to open it. You can scroll to view more suggestions, if available.
Full-site Search
The algorithms will perform the search sitewide. Draft pages and pages marked to be excluded from the search will not show the desired results. Search will match with each page’s content, page title, search keywords, and table of contents name.
To perform a search, simply enter the search text into the search bar, click the search icon, or hit Enter.
-
If you are in Tab View, the search results will open in a new tab.
-
To open a search result, click on that page title in the search results.
-
The searched keyword will appear in bold throughout the page.
-
If the search keyword is part of toggle content, the toggle content will expand and show the searched keyword.
AI-powered Assistance
In addition to standard search results, the search experience also provides contextual assistance to help users get answers faster.
When you enter a query, the system can:
-
Summarize relevant information from across the knowledge base
-
Provide step-by-step guidance based on existing documentation
-
Help users understand complex topics without navigating multiple pages
This allows users to get quick, accurate responses while still having access to the original source pages for deeper reference.
Search Keywords
Search keywords allow you to provide additional searchable text and targeted keywords for a page, such as “password, password reset, lost password, forgot password,” that the system will use when performing a search.
In the page editor,
-
Click on the gear icon for more settings.
-
Enter keywords in the search results box.
-
Check the box next to “Show page in search result.”
-
Click Save.
How does ProProfs Knowledge Base Search Work?
When you enter a phrase:
The search algorithm matches the entire phrase with the article’s title, content, and keywords(tags).
Next, it matches the combination of words in the phrase with the title, content, and keywords(tags) to show relevant results.
Lastly, it matches the words in the phrase individually and returns with the articles that contain those words.
How to Hide a Page from the Search Results
A published page appears in the search results by default. However, you can hide a page from the search results.
-
Click on the gear icon.
-
Uncheck the box next to “Show page in search result.”
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy8yMDg2LzMzMzUvY2tmaW5kZXIvaW1hZ2VzL3F1LzIwMjYvU2NyZWVuc2hvdF8yMDI2LTAxLTAyXzE3MzM1NygxKS5wbmciLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE3Njc3MzYzOTh9fX1dfQ__&Signature=WNQrXKNfLebel~cm0B2JEfBiXPWz18zGGEr8HBwg~mJDpCQPg9-6HxpReXS3U~5MpWwWw9cAsB2nkQyKImAz-xkKre5rdM2C0Q5qQzkrAQDpequ54rYfA1JV4bYvrNUYYcu~2NB2xJ~t7CKW5iYRMSr6ndJp44AoCEyrfSCBQ5FIyq7hpE5X9e1utM~JxzKN6MeMSlIhRtsFEn8QnMh7Y6U9XA9ybmFUXSbaNhBUyV7pmM21uICG2xWlfIGoinu~EuNs2a6zU31I71G4BDqB78P0-88bTUcHF~OyWpXw2rneHi2Xrj6zohaJE9DRXFuqF5D5Rrl2b1CU5rlhtJsmHg__&Key-Pair-Id=K2TK3EG287XSFC)
How to Hide Search Box from Home Page
If your homepage has a prominent search box on the page, you may not want to have another search box on the top right.
To hide the search box from the homepage:
-
Log in to your account (as an administrator) and click Sites.
-
Select a site from the dropdown.
-
Click Settings -> Configure.
-
Scroll down to the “Hide Global Search Box.”
-
Switch it ON and Save.
How to Add a Search Box to a Page
You can also add a search box to any page you create in ProProfs. To add a search box to a page, add the following code to the page's source code:
<div class="search-kb">
<div class="input-field"><input class="search-field searchbox" id="search-header" type="search"><input class="btn-blue search-btn" style="background: #3c8ac9;color: #fff;border: none; font-size:18px;" type="submit" value="Search" ></div>
</div>
</div>
This will function as the global search box and return the search results. Learn how to access the source code of a page.
How to Add a Search Box to Your Own Website or Web Application
You can also pass a search query from your own website or web application to your ProProfs site. It allows you to add a search box to your own website and pass the search term to your ProProfs documentation site.
To do this, you will need to add a small piece of HTML code to your website or web application:
<input type="Button" onclick="window.open ('http://helpiq.helpdocsonline.com/?search='+document.getElementById('txtsearch').value)" value="search"/>
Change the URL to your ProProfs site, for example, site.helpdocsonline.com. If you have a custom domain set up, you would use that URL.Download a sample HTML file
That is all about the search feature in the ProProfs Knowledge Base. If you encounter any issues or have any questions, feel free to contact our support team.
You might also find these helpful