ProProfs Knowledge Base File Manager


File Manager allows you to store your files, images, and other media on the server and manage them from a centralized location. In ProProfs Knowledge Base, you can use the File Manager to upload and edit your files/images.


Here's what the File Manager window with multiple file options looks like.


Preview of ProProfs Knowledge Base File Manager


Benefits of ProProfs Knowledge Base File Manager:


  • Create folders to manage and navigate to your uploaded files/images easily.

  • Search using the custom filter o[pptions for quick access to your stored files/images.


In this article, you will learn:


1. How to Access the File Manager

2. How to Upload files

3. Upload Error Messages
4. How to Insert File Into a Page

5. How to Insert Image Into a Page

6. How to Edit, Move or Delete Files/Pages From File Manager


How to Access the File Manager


Step 1: In your ProProfs Knowledge base, navigate to Files in the navbar.



Go to Files in the Navbar


File Manager will open in a new window.


Alternatively, you can access the file manager when using the page editor.


Step 1: In the page editor, click the link icon in the toolbar



Click the Link icon


Step 2: A new window will open. Click Browse Server


Go to Browse Server


Below is how the File manager appears.


File Manager Preview


Here is a short description of the options in the File Manager:


Folder's Pane The section on the left is known as the folder's pane. It contains the tree view of the folders that you can navigate. You use folders to organize and categorize your images. Create, rename, and delete folders here.


Toolbar - The toolbar is the menu that holds the icons. It usually contains the Upload, Subfolder, and Filter Settings icons. On clicking a file in the manager, the toolbar shows other icons you could use for various functions.


Upload - The upload button is used to upload files into the manager.


New Subfolder - Used to add a subfolder.

Filter settings - The icon on the top right allows you to apply filters to the files shown in the manager window.


Uploading Files

Step 1: In the File Manager, click the Upload button


Step 2: Select the file and click Open


Upload a File to the File Manager


The file will be uploaded to the file manager, as shown below.


Preview of the recently uploaded file


Upload Error Messages

The following error messages may appear when uploading files.

A file with the same name is already available. The uploaded file was renamed to "filename(1).ext"

This message indicates that the uploaded file name is already in use by another file in the same folder. To avoid a conflict, a consecutive number, the "(1)", gets appended to the original name.

Invalid file

The file that you attempted to upload was not accepted. The most common cause for this message is that the file extension is not allowed for security reasons. The file size might also be too large (the maximum file size accepted is 15mb).

Upload cancelled for security reasons. The file contains HTML-like data.

The uploaded file contains HTML code. For security reasons, only files with selected extensions are allowed to contain HTML code.


How to Insert File Into a Page

Step 1: In the ProProfs Knowledge Base page editor, click the File Upload button in the toolbar.


Click the File Upload button


Step 2: In the File Upload window, switch to the File info tab and click Browse Server


Open Browse Server in the File Info tab


Step 3: Select the file, and click the Choose button


Choose the file to insert


Step 4: Click Ok


The file will be uploaded to the page.


Preview of the inserted file


How to Insert Image Into Page

If the image has already been uploaded to your image library, you can browse the server and select the image from your file manager. See this guide for inserting images. Deleting an image from the file manager will automatically remove the image from the page.


How to Edit, Move or Delete Files/Pages From File Manager


  • Editing an image


In the File Manager, go to images. Right-click on the image and Edit


Edit an image in the file manager


  • Moving an Image/file


Step 1: Select the file and click the move icon in the toolbar


Select the file to Move


Step 2: Select the folder location where you wish to move the file/image


Select the drop location to complete the move


The file/image will appear in the desired folder.


File moved successfully to the desired folder


  • Deleting a file/image


Select the file/image in the file manager and press the delete button on the keyboard. Click Ok to confirm.


Delete a file from the file manager


That is all about ProProfs Knowledge Base File Manager.



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