Supported File Types


Learn about our supported file types to seamlessly share images, documents, videos, and folders across devices. Follow these guidelines for a smooth experience.

Our platform ensures compatibility by supporting specific file formats for different content types. This ensures that your files are easily accessible on a variety of devices.


Use Case:
Imagine you want to share a presentation with colleagues. By following our file compatibility guide, you ensure everyone can access and view it effortlessly, regardless of the device they use.


Benefits :

  • View your help site(s) on multiple devices, promoting collaboration and seamless sharing.
  • Supported file formats allow for smooth integration with our platform, reducing compatibility issues and ensuring a user-friendly experience.



  • Supported formats: .png, .jpg, .jpeg, .bmp
  • File size limit: Up to 4 mb


To share a high-quality photo, save it in png format and keep the file size below 4 mb.



  • Supported formats: .docx, .doc, .pdf, .xls, .xlsx, .ppt, .pptx, .csv, .txt
  • File size limit: Up to 15 mb


When sharing a report, export it to pdf and ensure the file size is within the 15 mb limit.



  • Supported format: .mp4
  • File size limit: Up to 15 mb


For video presentations, use the MP4 format and keep the file size under 15 mb. Larger videos can be uploaded via the file manager.



  • Supported formats: .zip, .tar
  • File size limit: Up to 70 mb


Bundle multiple files into a zip folder for easy sharing. Ensure the folder size does not exceed 70 mb.


Following these simple steps guarantees a hassle-free sharing experience, making your content accessible and user-friendly for all.



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