Supported File Types

 

Learn about our supported file types to seamlessly share images, documents, videos, and folders across devices. Follow these guidelines for a smooth experience.


Our platform ensures compatibility by supporting specific file formats for different content types. This ensures that your files are easily accessible on a variety of devices.

 

Use Case:
Imagine you want to share a presentation with colleagues. By following our file compatibility guide, you ensure everyone can access and view it effortlessly, regardless of the device they use.

 

Benefits :

  • View your help site(s) on multiple devices, promoting collaboration and seamless sharing.
  • Supported file formats allow for smooth integration with our platform, reducing compatibility issues and ensuring a user-friendly experience.

 

Images:

  • Supported formats: .png, .jpg, .jpeg, .bmp
  • File size limit: Up to 4 mb

 

To share a high-quality photo, save it in png format and keep the file size below 4 mb.

 

Documents:

  • Supported formats: .docx, .doc, .pdf, .xls, .xlsx, .ppt, .pptx, .csv, .txt
  • File size limit: Up to 15 mb

 

When sharing a report, export it to pdf and ensure the file size is within the 15 mb limit.

 

Videos:

  • Supported format: .mp4
  • File size limit: Up to 15 mb

 

For video presentations, use the MP4 format and keep the file size under 15 mb. Larger videos can be uploaded via the file manager.

 

Folders:

  • Supported formats: .zip, .tar
  • File size limit: Up to 70 mb

 

Bundle multiple files into a zip folder for easy sharing. Ensure the folder size does not exceed 70 mb.

 

Following these simple steps guarantees a hassle-free sharing experience, making your content accessible and user-friendly for all.

 

 

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