What are Callouts?

 

In the ProProfs Knowledge Base Editor, you can highlight new and updated help articles using callouts. Callouts are tiny graphic illustrations that grab the user's attention to specific help pages.

 

Callouts increase the visibility of a new or updated feature and immediately inform visitors of changes that enhance the customer experience. Frequent users and visitors can save themselves from the hassle of tackling customer support by seeing the relevant article.

 

Here’s how the callouts show up in TOC:

 

Callout Preview

 

How to Enable Callouts in ProProfs Knowledge Base

 

In the ProProfs Knowledge Base editor:

 

Step 1: Select the help article from the TOC and click Edit Page.

 

Go to Edit Page

 

Step 2: Click the Settings icon.

 

Go to Settings

 

Step 3: Switch to the Advanced tab. Select the "callout" type, start, and end date. Click Save when finished.

 

Select Callout and start & end date

 

Step 4: Click Publish and go to Preview.

 

Publish the article and preview it

 

The callout will now appear in the TOC.

 

Callout shows up in the TOC

 

That is all about adding callouts to help pages in ProProfs Knowledge Base.

 

 

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