What Are Callouts & How to Use Them?

In the ProProfs Knowledge Base Editor, you can highlight new and updated help articles using callouts. These are are tiny graphic illustrations that grab the user's attention to specific help pages.

Callouts increase the visibility of a new or updated feature and immediately inform visitors of changes that enhance the customer experience. Frequent users and visitors can save themselves from the hassle of tackling customer support by seeing the relevant article.

Here’s how the callouts show up in TOC:

How to Enable Callouts in ProProfs Knowledge Base

In the ProProfs Knowledge Base editor:

Step 1: Select the help article from the TOC and click Edit Page.

Step 2: Click the Settings icon.

Step 3: Switch to the Advanced tab. Select the "callout" type, start, and end date. Click Save when finished.

Step 4: Click Publish and go to Preview.

The callout will now appear in the TOC.

That is all about adding callouts to knowledge articles in the ProProfs Knowledge Base.