How to Use the Keyword

Enhance your help center navigation with the Keyword Index, a powerful feature that allows users to find information quickly. Similar to a book index, it streamlines access to relevant content.

For example, a user is searching for password-related information. With the Keyword Index, users can easily locate the exact page they are looking for, saving time and effort.

Benefits of creating a keyword index:

Users can easily navigate through the help center, making it more user-friendly.
Quickly locate the right information without browsing through multiple pages.

In this article, you will learn how to:

Enable the Keyword Index

By default, the keyword index is turned off. To enable the keyword index,

Go to Settings in the navbar.

KB Settings

Click on “Table of Content.”

Scroll down to the Keyword index option and select Yes.

keyword index

Click Save.

NOTE: Ensure your user role grants access to the 'Settings' section.

How to View the Keyword Index

In the page TOC, click “Index.”

keyword index in toc

This will display the index of keywords. To view a page, click on a keyword, and that page will open.

How to Add a Page to the Keyword Index

Navigate to the page in the TOC that you wish to add to the keyword index.

page toc

Click “Edit Page.”

edit-page

Click on the Settings icon.

page settings

In the screen overlay, switch to the Advanced tab.
Select the checkbox in front of “Show page in index.”
Type in a keyword or phrase in the input field.
Use a comma to indent and group. For example, “Passwords, How to reset” would group under “Passwords.”

You can also enter multiple keyword entries. Each row you add will be a new entry in the index. For example, the two rows “Passwords, How to reset” and "My Account, Manage password" would create two separate keyword entries linking to the same page.