How to Upload or Embed a Video in a Help Article


ProProfs Knowledge Base lets you easily embed videos from popular platforms like YouTube, Vimeo, and, or you can upload videos directly from your local drive.


Videos are great for walk-throughs, demos, presentations, and more. When adding a new page, you can specify it as a “video” page so users can quickly identify it in the table of contents (TOC) and the search results.


Here’s what an uploaded or embedded video will look like in an article:


Preview of an embedded video


In this article, you’ll learn:


How to Embed a Video


Step 1: Navigate to the YouTube video page and click Share


Click Share button on the YouTube page


Step 2: Go to the embed option and copy the code


Copy the embed code


Alternatively, you can right-click on the video and select Copy Embed Code.


Step 3: Open the Knowledge Base Page Editor and place the “text cursor” at the appropriate location on the page.


Place the cursor at the location where you wish to upload video


Step 4: Click the Embed Media button.


Click the Embed Media button


Step 5: Paste the embed code in the “Embed Media Dialog” box and click OK. The video is added successfully.


Paste the embed code


Here’s how the embedded video will appear in the editor:


Preview of the Embedded Video in the knowledge base


You can double-click the video to open the properties. 


How to Upload a Video


Step 1: Click the “Video Upload” button from the toolbar


Video Upload button


Step 2: Go to the Upload tab in the dialog box and click Add a file


Go to Upload


Step 3: The file you select to upload automatically gets added to the user media library for re-use. You can adjust the alignment and set custom width & height. Once done, click OK to add the video.


Selected file to upload and the file extension will appear in the box


Note: You can enable autoplay under the Advanced tab.


That is all about uploading or embedding videos.



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