Troubleshooting Web Browsers

 

ProProfs is powered with the latest HTML5 technology to ensure that your help site works across all popular browsers and operating systems. Your help site will work perfectly on browsers like Firefox, Edge, Safari, Google Chrome, and Opera.

 

However, sometimes your browser may not function properly because of cookies, cache, add-ons, etc. If you cannot view the changes made on your pages, clearing browser cookies, cache, and add- ons will resolve the issue.

 

Clearing your browser's cookies and cache can force the webpage to reload with the most recent changes.

 

In this article, you will learn:

 

1.Clearing Your Browser's Cache and Cookies

2.Disabling Browser Add-ons and Plug-ins

 

How to Clear Your Browser's Cache

 

For Chrome Browser

 

Step 1:  In the top right corner, click >  More tools  > Clear browsing data.  

 

clear_browsing_data_chrome

 

Step 2:  Select “Cookies and other site data” and “Cached images and files.” Now click Clear Data.

 

chrome_clear_data

 

For Firefox  browser

 

Step 1:  In the top right corner, click   >  Settings.

 

Firefox_settings

 

Step 2: Navigate to Privacy & Security and click Clear Data.

 

firefox_privacy_&_security

 

Step 3: Select the options for clearing cookies and cached content.

 

Step 4: Click Clear.

 

firefox_clear_browsing_data

 

How to Disable Browser Add-ons and Plug-ins

 

For Chrome Browser

 

Step 1:  In the top right corner, click >  More tools  >  More tools  >  Extensions.  

 

chrome_extension1

 

Step 2:  Navigate to the Extensions and disable it using the toggle button.

 

chrome_extension_list

 

For Firefox Browser 

 

Step 1:  Step 1:  In the top right corner, click   >  Settings.

 

Firefox_extension_settings

 

Step 2: Navigate to “Extension &Themes.”

 

Firefox_extension_&_themes

 

Step 3: Disable the required extension using the toggle button, and it will appear in the disabled section.

 

disable_fextension_in_firefox

 

For best results, we recommend using your browser's latest version (but not a beta version). Firefox is our recommended browser.

 

You can download the following web browsers for a smooth browsing experience of your help pages:

 


 

That is all about troubleshooting browser issues in ProProfs Knowledge Base.

 

 

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