Troubleshooting Web Browsers


ProProfs is powered with the latest HTML5 technology to ensure that your help site works across all major browsers and operating systems. Your help site will work perfectly on browsers such as Firefox, Internet Explorer, Safari, Google Chrome, Opera, and operating systems such as Windows, Max or Linux.


However, at times your browser many not function properly because of cookies, cache, add-ons etc. If you are not seeing what you are supposed to, one of these fixes below should resolve the issue.

Clear Your Browser's Cache and Cookies

Clearing your browser's cookies and cache can force the webpage to reload properly.

1) Clear your browser's cache

Every web browser stores a cache of the websites you visit (e.g., HTML pages, images) to reduce bandwidth usage and server load. This is called the browser's cache. Clearing it makes ProProfs run faster and frees up space on your computer's hard drive if it's running low. Since every browser is different, follow this guide to clear your browser's cache.


2) Clear your browser's cookies

Websites store data on your computer using small files called cookies. It is a good idea to clear your cookies at the same time you clear your cache. Since every browser is different, follow this guide to delete your browser's cookies.

Disabling Browser Add-ons and Plug-ins

Each web browser comes with optional additions called plug-ins. These plug-ins can sometimes cause problems. Common uses of add-ons and plug-ins include toolbars, news or stock tickers, instant messaging, weather alerts, email alerts, anti-virus or anti-spyware, or games. To find out if add-ons or plug-ins are causing problems, please follow this guide for disabling browser add-ons and plug-ins.

Update Your Browser

For best results we recommend you use the latest version (but not a beta version) of your browser. Firefox is our recommended browser.


Please note: We do not support Internet Explorer 6. Please download one of the browsers above.


Suggested Reading: How to Fix Shockwave Flash Crashes in Google Chrome

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