Troubleshooting Web Browsers

ProProfs is optimized with the latest HTML5 technology to ensure compatibility across popular browsers like Firefox, Edge, Safari, Google Chrome, and Opera. Despite this, browser issues may arise due to factors such as cookies, cache, and add-ons.

If you encounter problems viewing changes on your pages, follow the steps below to troubleshoot and resolve the issue.

In this article, you will learn:

1. Clearing Your Browser's Cache and Cookies

2. Disabling Browser Add-ons and Plug-ins

How to Clear Your Browser's Cache

For Chrome Browser

Step 1:  In the top right corner, click >  More tools  > Clear browsing data.  

Step 2:  Select “Cookies and other site data” and “Cached images and files.” Now click Clear Data.

For Firefox  browser

Step 1:  In the top right corner, click   >  Settings.

Step 2: Navigate to Privacy & Security and click Clear Data.

Step 3: Select the options for clearing cookies and cached content.

Step 4: Click Clear.

How to Disable Browser Add-ons and Plug-ins

For Chrome Browser

Step 1:  In the top right corner, click >  More tools  >  More tools  >  Extensions.  

Step 2:  Navigate to the Extensions and disable it using the toggle button.

For Firefox Browser 

Step 1:  Step 1:  In the top right corner, click   >  Settings.

Step 2: Navigate to “Extension &Themes.”

Step 3: Disable the required extension using the toggle button, and it will appear in the disabled section.

For best results, we recommend using your browser's latest version (but not a beta version). Firefox is our recommended browser.

That is all about troubleshooting browser issues in ProProfs Knowledge Base.