How to Create Site Versions


ProProfs Knowledge Base allows you to create different help site versions easily. The version control feature lets you switch between different versions as and when required. 


Companies can leverage this feature while making major product updates, such as UI/UX changes.  Users can now access the existing and the latest versions to see the changes made to the product.


Here is how users can switch to different versions of your knowledge base:


multiple site version in knowledge base


Why & When Do You Need Version Control?


You can create a new version of your existing help site if you plan to update your product.

Your customers will keep referring to the existing help site for answers, while your knowledge base content team can build a new site or update it privately.

Once it’s ready, you can redirect the old site to the new one, ensuring a seamless experience for customers as well as internal users. Or you would like to keep multiple site versions that refer to different product versions. 

Version control allows you to make a copy of your site, add different branding and messaging, and share with a new client instantly. 


How to Create a New Site Version


1. On your ProProfs Knowledge Base dashboard, go to Sites > Create New.


Create a new site


2. Select “New Site Version.”


Choose New Site Version as your new site option


3. In the New Site Version overlay,

  • Enter the URL slug field to specify the versioning of the site, such as v2, v1.1, advanced, etc. 
  • Add the new version name, such as "{Site name} 2.0" or "{Site name} Advanced" in the "Version Name" field. 
  • If you want to publish the new site immediately, turn on "Publish Site." Keep it off if the new version is for internal use only.
  • You can choose to copy only specific pages or the entire site.


Add details of your new site version


When you are going for the "Select specific pages" option, you can check the pages/articles you want to include in your new version.


Select specific pages to include in your new site version


Click “Create." The site version for your help site has been created successfully.


Your end users can access the new version in the following ways:


1. Open the existing site and switch to the other version from the dropdown menu on top of the table of contents (TOC).


Switch site versions


2. Enter the URL slug for the site version directly in the browser's URL bar. For e.g.,


Accessing different site versions


That is all about version control in the ProProfs Knowledge Base. If you encounter any issues or have any questions, feel free to contact our support team.



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