How to Copy a Folder Within and Across Knowledge-Bases

With ProProfs Knowledge Base, you can effortlessly copy the folder structures within and across different knowledge bases. Follow the steps below to learn how to copy and add a folder to another knowledge base.

Use Case:

Copying a folder within the same Knowledge Base:
Quickly create versioned backups or repurpose existing content by duplicating folders within your knowledge base.

Copying a folder to a different Knowledge Base:
Effortlessly replicate structures between knowledge bases, ensuring consistency and saving time when managing similar content across different projects.

How to Copy a Folder within the Same Knowledge Base

Step 1: Right-click on the folder from the Table of Content and select "Copy Folder."

Step 2: Edit the Folder Name and click "Save." For reference, we have kept the default folder name. 

You'll see a confirmation message when your folder is successfully copied within the same knowledge base.

Here's how the copied folder appears on your Knowledge Base:

How to Copy a Folder and Add It to Other Knowledge-Base

Step 1: Right-click on the folder from the Table of Content and select "Copy Folder."

Step 2: A popup will appear. Edit the folder name to be copied.

Step 3: Select the help site and click Save.

Step 4: A confirmation screen will appear. Click OK to confirm.

Step 5: Go to Sites and select the help site.

The copied folder will appear in the Table of Content of the selected Knowledge Base.

That is all about copying the folder from one knowledge base to other. If you encounter any issues or have any questions, feel free to contact our support team.