How to Reset Your Password


If you have forgotten your existing Knowledge Base password, you can quickly reset it through the “Password Reset” feature.


Note: For security reasons, we cannot email your password.


The “Password Reset” feature allows you to quickly access your Knowledge Base account in case you can’t remember your current login credentials.


To Reset Your Password

Step 1: Go to the login screen

Step 2: Click Forgot your password? A new tab will open

Step 3: Enter your email in the space provided and click Send

Step 4: Check your email inbox. If you do not see the email from ProProfs, check your spam or junk mail folder


Password recovery email


Step 5: Click Reset Password. A new tab opens. Enter the unique code you received in the email and click Submit


Enter the unique code


Step 6: Enter your new password and confirm it. Click Submit


Note: Password must contain at least 8 characters and include uppercase, lowercase, numeric, and special characters.


Enter new password and confirm it


You will now be redirected to the login page.


Don't want to change your password anymore?


If you no longer wish to reset your password, just ignore the email, and your current password will remain relevant. The email will expire in one hour.


That is all about resetting your password in ProProfs Knowledge Base.



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