How to Make Your Help Site Private

 

ProProfs Knowledge Base allows you to keep your help site private to restrict the general user and only allowing the logged-in users. Only the logged-in users can view/edit the help pages depending on their roles and permissions.


You can use Single Sign-On (SSO) to authenticate internal users and keep your help site private.

 

For example, any logged-out user accessing the following private help site:

 

private_help_site

 

will be prompted to enter the user credentials to access the help site.

 

private_site_log_in

 

Benefits of keeping your help site private:

 

  • Make your help pages content secure and confidential.

  • Authenticates the user's identity.

 

In your ProProfs Knowledge Base account 

 

Step 1: Go to Settings  >  Private Sites.

 

private_settings

 

Step 2: Navigate to Private Site and select “Enable.” Click Save to apply the changes.

 

enable_private_sites

 

Your help site will now open in private mode and will be accessible to internal users only.

 

That is all about making your help site private in the ProProfs Knowledge Base.

 

 

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