How to Create a Knowledge Base


Create and manage multiple help webpages on your website with ProProfs Knowledge Base.   Each help site can have its color theme, CSS, domain name, and other features.


Watch this quick video to learn how to create a knowledge base.



Or continue reading to understand it step-by-step.


Benefits of creating a knowledge base:


  • Customers who prefer self-service can find answers to their questions on their own
  • Fewer tickets for common questions will allow the customer support team to focus on more pressing issues


Here's a preview of how the site will appear in a web browser:


Online knowledge base


To create a knowledge base:


Step 1: From your ProProfs Knowledge Base dashboard, go to Sites >> '+ Create New.'


Creating a new help site


Step 2: You can select a ready-made knowledge base design or create one from scratch. To build from scratch, click 'Create.'


Creating a knowledge base from scratch


Step 3: Enter the site URL name, and click Create.


Enter name for the help site


Step 4: Start customizing your site by clicking Edit Home. When you 're done, you can preview your site to see how it is going to look.


Customize and preview your site


That is all about creating a self-service knowledge base for your website.



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