How to Create a Knowledge Base
Create and manage multiple help webpages on your website with ProProfs Knowledge Base. Each help site can have its color theme, CSS, domain name, and other features.
Watch this quick video to learn how to create a knowledge base.
Here's a preview of how the site will appear in a web browser:
Step 1: On your ProProfs Knowledge Base dashboard, go to Sites > Create New.
Step 2: In the create new site dialog, choose a method to build your knowledge base. You can choose one from the three available options based on your requirements:
1. New Site: You can build a fresh knowledge base from scratch or use our ready-made templates to edit.
2. New Site Version: You can leverage the version control feature to modify your knowledge base based on updates in the UI/UX of your product. Learn More.
3. Multi-Branded Site: You can retain the look & feel of your existing knowledge base to maintain consistence across your help centers. Learn More.
Step 2.1: When you select "New Site," you are redirected to the page where you can pick a template to preview/edit or click Create to start creating your knowledge base from scratch.
Here we will create a site from scratch. Enter the URL and site name in the following dialog and finish the creation process.
Step 3: After creating the new site, you can start configuring different aspects of your help site. When you're done, you can preview your site to see how it is going to look.
To get you started, we provide two sample pages in a sample folder.