How to Integrate Tidio With ProProfs Knowledge Base

Tidio Chat is the fastest and easiest way to connect with your knowledgebase visitors in real-time. Embedding Tidio Chat on your ProProfs help site, your chat operator can instantly answer questions and guide visitors to relevant documentation.

Here is how the Tido chatbox appears on your help site after integrating with ProProfs Knowledge Base:

tidiochat chatbox in knowledge base

TidioChat integration to your Knowledge Base offers you:

Improves customer satisfaction with real-time chat support.
Capture visitor information for better reach.
Reach out to your customer by sending an offline message when unavailable

How to Integrate Tidio With ProProfs Knowledge Base

Step 1: Log in to your Tidio account.

Step 2: Navigate to Settings > Installation and copy the code.

tidiochat_code

Step 3: Log in to your ProProfs Knowledge Base account and navigate to Settings > Integrations

ProProfs settings

Step 4: Under Popular Apps, click Custom Script.

knowledge base custom script

Step 5: Paste the Tidio chat code in the <body> tag field and click Save.

tidiochat_code_in the body tag

Step 7: Switch to your Tidio account to verify the installation. You will get a confirmation if the code is successfully installed on your ProProfs Knowledge Base.

verify tidiochat installation

NOTE: Chat will ONLY run for logged-out users. Logged-in users will not see the chat option.

That is all about integrating Tidio with ProProfs Knowledge Base.

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