Google Analytics Integration With ProProfs Knowledge Base

Google Analytics 4 (commonly known as GA 4) is an analytics tool that allows you to measure traffic and user engagement from your help sites and apps. Integrating Google Analytics 4 with the ProProfs Knowledge Base, send your user data to GA 4 for detailed analysis.

Here is how Google Analytics (GA-4) captures the user insights after integrating it with your ProProfs Knowledge Base

Integrating Google Analytics with ProProfs Knowledge Base lets you

• Track user activity from web and app platforms.

• Create custom user insights to measure the specific metrics.

• Get page view reports with a dynamic graphical interface to better understand your users.

In this article, you will learn:

1. How to Set up Your Help Site in Google Analytics

2. How to Integrate Google Analytics with ProProfs Knowledge Base 

3. How to Check the Data Streaming in Google Analytics

How to Set up Your Help Site in Google Analytics

Step 1: Log in to your Google Analytics account.

Step 2: Navigate to Settings and click + Create Account under the ADMIN tab. 

Step 3: Enter the account name in the text box and click Next.

Step 4: Enter the Property name in the text box and click Next.

Step 5: Select the options as per your use under industry category, business size and intend and click Create.

Step 6: Accept the Google Analytics Terms of Services.

Step 7: Select the Web platform. 

Step 8: Enter the Website URL and Stream name. Click Create stream to finish setting up the data stream. 

You will get the Web stream details as shown below. 

Copy the MEASUREMENT ID to integrate Google Analytics with ProProfs Knowledge Base.

How to Integrate Google Analytics With ProProfs Knowledge Base

Step 1: Navigate to Settings >  Integrations in your ProProfs Knowledge Base.

Step 2: Select Google Analytics under Popular Apps.

Step 3: Click ‘Add Google Analytics.’

Step 4: Enter the Measurement ID and click the Install button. 

You will get a confirmation upon successful integration.

How to Check the Data Streaming in Google Analytics

Data Streaming can take up to 48 hours to capture your Knowledge Base insights. To check the Data Streaming status.

Step 1: Go to your Google Analytics account.

Step 2: Navigate to Settings, and click Data streams under the ADMIN tab.

If the integration is successfully installed, you will see the status of receiving traffic. And if the data flow is not receiving the data flow, kindly check if the Google tag script is properly installed on your help site or not. 

That is all about integrating Google Analytics with ProProfs Knowledge Base.