How to Integrate ProProfs Live Chat With ProProfs Knowledge Base 


Install live help chat software on your website to initiate conversations with visitors, capture potential leads with pre-chat forms, and close sales faster.


Here’s how the ProProfs Live Chat software will look in the help center.


Preview of ProProfs Live Chat Integration with ProProfs Knowledge Base


Benefits of ProProfs Live Chat integration with ProProfs KB:


  1. Reduce tickets with 24*7 support 
  2. Monitor Knowledge Base visitors in real time
  3. Capture feedback easily


How to Add ProProfs Live Chat to Your ProProfs Knowledge Base


Step 1: Log in to your ProProfs Knowledge Base account as an administrator.


Step 2: Navigate to Settings > Select the help site from the drop-down you wish to integrate.


Go to Site Settings and select a site from the dropdown on which you want to integrate the Chatbot


Step 3: Scroll down and open ProProfs Chat.


Open ProProfs Chat


Step 4: Click Add Chat to enable ProProfs Live Chat on your Knowledge Base site.


Click Add Chat


Step 5: Enter your ProProfs Live Chat credentials and click Login to Install.


If you do not have a Live Chat account, you can quickly sign up for it. Click Create New.

Enter credentials to login or create a new ProProfs Chat Account


Now, ProProfs Chat has been added Successfully to Your Knowledge Base.


ProProfs Chat is added successfully on the chosen site


How to Remove ProProfs Chat From Your Knowledge Base Site


Step 1: From your Knowledge Base dashboard, navigate to Settings > ProProfs Chat.


Go to ProProfs Chat in Settings


Step 2: Click Remove Chat. A confirmation overlay will open.


Click Remove Chat


Step 3: Click OK to confirm the removal of Live Chat from your help site.


Click OK to discontinue using ProProfs Chatbot


That is all about adding ProProfs Live Chat to your ProProfs Knowledge Base site.



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