How to Integrate Jira With ProProfs Knowledge Base
Integrating Jira with ProProfs Knowledge Base allows you to create tasks by simply filling out a form on your Knowledge Base and submitting it, which will automatically create a task in Jira.
The integration will allow communication between various teams to manage your project and documentation together.
Here's how the integration will work:
Benefits
- Streamlined Workflow: Easily create Jira tasks from within the ProProfs Knowledge Base, reducing the need to switch between platforms.
- Improved Collaboration: Enhance collaboration between support and development teams by linking knowledge base with Jira.
To Integrate Jira with ProProfs Knowledge Base:
Step 1: In your ProProfs Knowledge Base, go to Settings > Integrations.
Step 2: Navigate to "Others" and click JIRA.
Step 3: Click the “Add Jira” button.
Step 4: Enter the Jira credentials and click “Login to Install.”
I. Jira URL
- Log in to your Jira account. Copy the following from the address bar and paste it into the Jira integration box.
II. Jira username
- Find the username/registered email address by clicking the profile icon.
III. To generate an API or auth token in Jira:
1. Log in to your Jira admin account and navigate to the profile icon in the top right corner. Click Manage Account from the dropdown menu.
2. Switch to the Security tab and click "Create and manage API tokens."
3. Click Create API token. An overlay will open.
4. Add a name and continue to create the token. Click Copy to use it in the form field in the ProProfs Knowledge Base integration screen.
Upon successful integration, you will get a confirmation like this:
Refresh your site, and on the home page, you will see the Jira button to create tasks:
All the fields marked as * are mandatory. Remember to ensure that they are enabled on your selected Jira project. For ex., Priority field is enabled on your project.
And that's it! If you encounter any issues or have any questions, don't hesitate to reach out to our support team.