How to Integrate Microsoft Clarity With ProProfs Knowledge Base


Clarity by Microsoft is an advanced user behavior analytics tool that provides insights into how users interact with your website. After integrating your KB help site with Clarity, you can leverage session replays and heatmaps to analyze users’ interaction with your website.


Overview of the MS Clarity Dashboard


MS CLarity Dashboard Preview


Benefits of integrating MS Clarity with ProProfs Knowledge Base:


  • Track user behavior & engagement on your help site

  • Watch user activities through session recordings

  • Use insights powered by machine learning to make data-driven decisions


How to Integrate MS Clarity With ProProfs Knowledge Base


The MS Clarity integration with your Knowledge Base site is divided into two parts:


Part 1: Setting up a new project in MS Clarity and copying the tracking ID


Part 2: Pasting the tracking ID in the KB account


Let’s get started!


Part 1


Step 1: Sign up for Clarity.


Step 2: You will see the projects page after completing the sign-up. Click +New Project.


Step 3: Enter the name and website details. Click Add New Project once done. You’ll be redirected to Getting Started.


Add new Project


Step 4: You will see different installation methods on your screen to install Clarity on your site. Here, we will proceed with manual installation. Click Get Tracking Code.


Click Install Manually


Note: If you have already added a project, you can select it and go to Settings > Setup to reach the installation page.


Step 5: You do not have to copy-paste the complete code to integrate MS Clarity with your Knowledge Base site. Copy the tracking code, as shown in the below screenshot.


Copy the tracking code


Part 2


Step 1: Log in to your Knowledge Base account as an administrator.


Step 2: Go to Settings > Select the site from the drop-down on which you want to install the tracking code.


Go to Settings > Choose the site to integrate


Step 3: Scroll down to Integrations and click to open.


Go to Settings > Integrations


Step 4: Scroll down to the Others section and select MS Clarity.


Click Microsoft Clarity


Step 5: Click Add MS Clarity. A pop-up box opens.


Step 6: Paste the tracking code you copied in Step 5 of Part 1. Click Save to finish the integration.


Save the MS Clarity tracking code


Note: It can take up to 2 hours before you start seeing your website data in Clarity.


That is all about integrating MS Clarity with your ProProfs Knowledge Base site.



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