How to Integrate Hotjar with Proprofs Knowledge Base

 

ProProfs and Hotjar integration helps to capture detailed user insights from your Knowledge Base through heat maps, surveys, and session recordings into user activities through user activities. This help article shows the detailed steps for installing and integrating Hotjar on your ProProfs Knowledge base.

 

Here is how the Hotjar integration with ProProfs Knowledge Base tracks the user activity of your help site:

 

hotjar_dashboard

 

 

Benefits of Integrating ProProfs Knowledge Base With HotJar:

 

  • Visualize user behavior through heatmaps

  • Capture feedback to improve user experience

  • Record user activities & track their journey from entry to exit

 

How to Integrate Hotjar with Proprofs Knowledge Base

 

For a better understanding of the integration of Hotjar with ProProfs Knowledge Base, we have divided the article into 3 sections.

 

Part A: Setting up Your Account in Hotjar

 

Step 1: Sign up for your account in Hotjar and add your organization details.

 

hotjar_signup

 

Step 2: Add your Knowledge Base URL.

 

add_URL

Hotjar will verify your URL, and after successful verification, you will get the option(s) to install Hotjar on your help site.

 

Step 3:  Click “Get tracking Code.

 

add_tracking_code

 

Step 4:  You will see the Site ID. Copy it for further reference.

 

site_iD

 

Part B: Integrating Hotjar With ProProfs Knowledge Base

 

Step 1: Open your ProProfs Knowledge base account in a separate tab.

 

Step 2: Navigate to Settings > Integrations.

 

proprofs_knowledge_base_settings

 

Step 3: In the Integrations, navigate to Others > Hotjar

 

hotjar_integration

 

Step 4: Click Add Hotjar.

 

add_hotjar

 

Step 5: Paste the Site ID( Tracking ID) and click Save.

 

hotjar_tracking_id

Part C: Verify the Installation

 

Step 1:  Switch to the Hotjar tab on your browser and click “Verify Installation.”

 

verify_installation

 

Step 2: Click the “Verify Installation” button.

 

verify_installation_1

 

Upon successful verification of installation, you will see a confirmation like this: 

 

hotjar_installation_successfull


 

That is all about integrating Hotjar with ProProfs Knowledge Base.

 

 

 

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