LiveChat Integration With ProProfs Knowledge Base


How does this integration help me?


Add a chat feature directly to your ProProfs site. LiveChat empowers your support group to answer questions and guide visitors to documentation directly from your ProProfs site. Customers get their questions answered immediately and leave your site feeling satisfied.



Reduce tickets with real-time support


A knowledgebase reduces support tickets as customers can find answers on their own. You can reduce tickets further by embedding live chat, which allows customers to instantly connect with the support staff if they ever feel confused.  


Monitor knowledgebase visitors in real-time


With Live Chat embedded in your knowledge base, you can track visitors in real-time. You can view details like which articles they are reading, how much time they spent on a page, their country, the devices they are using, and more.  


Capture feedback easily


The embedded chat box in your knowledge base works as a feedback capture form. For instance, when your support staff is offline customers can leave a message or feedback using the Live Chat message box. 


How do I set it up?


Setting up LiveChat


  • To get started, you need to create a LiveChat account.
  • After you sign up, you will be redirected to a page with the LiveChat code.


  • Copy the provided code.


Installing LiveChat in ProProfs


The next step is to install LiveChat in ProProfs.


Step 1: Log in to your account (as an administrator), and click Settings > Add, Edit, Customize Sites.


Step 2: Select the site you want to install it for.


Step 3: Click the Integrations tab.


Step 4: Locate the section where you put code that runs before </body> and paste in the code.



Step 5:  Another way to add LiveChat to your Knowledge Base just add the email of your LiveChat account and you're ready to go. 



Step 6: Click Save.


Step 7: Once you install LiveChat, you never have to add the code to ProProfs again. All changes you make inside of LiveChat will instantly update your chat configuration.


Step 8: To test, log in to your LiveChat account and enable chat. Then log out of ProProfs and go to your site's home page. A chat window should appear.


Chat will ONLY run for logged-out users. Logged-in users will not see the chat option.


Removing LiveChat


If you have LiveChat enabled, you can remove it at any time by doing the following:

  1. Log in to your account (as an administrator), and click Settings > Add, Edit, Customize Sites.
  2. Select the site you want to remove it from.
  3. Click on the Integrations tab.
  4. Locate the LiveChat code and delete all of it. 
  5. Click Save.





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ProProfs Chat

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