How to Integrate SnapEngage Chat Integration With ProProfs Knowledge Base


Integrating SnapEnagage with ProProfs Knowledge Base adds a chat window on your help site, allowing the site visitors to connect with chat operators to resolve their queries in real-time.


You can also send the offline requests when the chat operator is unavailable and get the chat transcripts by email.


Here is how the Snapengage chatbox appears on your help site after integrating with ProProfs Knowledge Base:


snapengage chat window


Integrating SnapEnagage with ProProfs Knowledge Base helps you:


  • Capturing more leads 

  • Driving better conversions 

  • Reducing response times 

  • Increasing customer satisfaction


How to integrate SnapEngage Chat integration with ProProfs Knowledge Base


Step 1: Log in to your Snapengage account.


Step 2: Navigate to Settings > GET THE CODE, and copy the code.


snapengage code


Step 3: Log in to your ProProfs Knowledge Base account and navigate to Settings > Integrations




Step 4:  Under Popular Apps, click Custom Script


knowledge base custom script


Step 5: Paste the SnapEngage chat code in the <body> tag field and click Save.


add snapengage code to knowledge base


SnapEnagage chatbox will appear on your knowledge base.


NOTE: Chat will ONLY run for logged-out users. Logged-in users will not see the chat option.


That is all about integrating SnapEngage with ProProfs Knowledge Base.



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