How to Integrate SnapEngage Chat Integration With ProProfs Knowledge Base

Integrating SnapEnagage with ProProfs Knowledge Base adds a chat window on your help site, allowing the site visitors to connect with chat operators to resolve their queries in real-time.

You can also send the offline requests when the chat operator is unavailable and get the chat transcripts by email.

Here is how the Snapengage chatbox appears on your help site after integrating with ProProfs Knowledge Base:

snapengage chat window

Integrating SnapEnagage with ProProfs Knowledge Base helps you:

Capturing more leads
Driving better conversions
Reducing response times
Increasing customer satisfaction

How to integrate SnapEngage Chat integration with ProProfs Knowledge Base

Step 1: Log in to your Snapengage account.

Step 2: Navigate to Settings > GET THE CODE, and copy the code.

snapengage code

Step 3: Log in to your ProProfs Knowledge Base account and navigate to Settings > Integrations.

knlowledge_base_settings

Step 4: Under Popular Apps, click Custom Script.

knowledge base custom script

Step 5: Paste the SnapEngage chat code in the <body> tag field and click Save.

add snapengage code to knowledge base

SnapEnagage chatbox will appear on your knowledge base.

NOTE: Chat will ONLY run for logged-out users. Logged-in users will not see the chat option.

That is all about integrating SnapEngage with ProProfs Knowledge Base.

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