SnapEngage Chat Integration With ProProfs Knowledge Base


How does this integration help me?


You can add the SnapEngage chat box directly on your ProProfs site. You can place the chatbox anywhere on your knowledgebase - floating, at the window’s edge, or inline on the page. This empowers you and your team to connect with visitors and answer their questions in real-time.

Monitor knowledgebase visitors

The chat window stays up and in synch as your visitor browses through the pages of your help site. This helps you get all kinds of information about your visitor such as their geolocation, IP address, time they spent on a page and more.

Engage customer proactively 

SnapEngage automatically invites your knowledgebase visitors to chat as they are exploring your software documentation. This help you engage customers, while never missing out on a sales opportunity. 

Capture feedback and grow leads

The chat box works as a feedback form and help your collect new leads in the knowledgebase. Even when your support staff is offline, you can capture details of visitors and their feedback, and access it all from your chat dashboard.   

How do I set it up?

Setting Up SnapEngage

  • Log in to SnapEngage and go into your Configurator. The code should be the first thing you see.  If not, click Get the code, on the Settings page on the left sidebar.
  • Copy the Code Snippet using the blue button.

Installing SnapEngage in ProProfs

The next step is to install SnapEngage in ProProfs.

  1. Log in to your account (as an administrator), and click Settings > Add, Edit, Customize Sites.
  2. Select the site you want to install it for.
  3. Click the Integrations tab.
  4. Locate the section where you put code that runs before </body> and paste in the code.
  5. Click Save.
  6. Once you install SnapEngage, you never have to add the code to ProProfs again. All changes you make inside of SnapEngage will instantly update your chat configuration.
  7. To test, log in to your SnapEngage account and enable chat. Then log out of ProProfs and go to your site's home page. A chat window should appear.


Chat will ONLY run for logged-out users. Logged-in users will not see the chat option.

Removing SnapEngage

If you have SnapEngage enabled, you can remove it at any time by doing the following:

  1. Log in to your account (as an administrator), and click Settings > Add, Edit, Customize Sites.
  2. Select the site you want to remove it from.
  3. Click on the Integrations tab.
  4. Locate the SnapEngage code and delete all of it. 
  5. Click Save.


Related Articles:

ProProfs Chat

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