How to Import Data From Zendesk to ProProfs Knowledge Base

ProProfs Knowledge Base is a comprehensive software product to develop a rich online knowledge platform comprising an online knowledge base, user manuals, documentation, & more.

Its underlying technology lets you smoothly migrate data from Zendesk to the ProProfs Knowledge Base.

The easy importing of data allows you to:

• Develop an enriching knowledge base by migrating the help articles from your Zendesk Account as they are

• Leverage the features of ProProfs Knowledge Base in creating, launching & organizing help articles

Below is an overview of how imported articles from Zendesk will show up in your ProProfs Knowledge Base account:

Here’s how you can import articles from Zendesk:

Step 1: In your ProProfs Knowledge Base account,

• Navigate to Settings >> Import Files

• Click ‘Import From Zendesk.’ A popup window opens.

Here you will find three fields.

• Zendesk Subdomain: This is your Zendesk help site domain. For example, https://yoursubdomain.zendesk.com.

• Email: This is the email address associated with your Zendesk account

• API token: You can find the Token in the Zendesk settings, as explained below in detail.

Step 2: Log in to your Zendesk account and follow the steps below to gather details to enter into your ProProfs Knowledge Base account,

• On the left panel, navigate to Admin >> Channels

• Click ‘API.’

Step 3:

• Enable Token Access

• Click Add API Token

• Enter the API token description and copy the API token as mentioned. Click Save.

Step 4: Return to your ProProfs Knowledge Base account,

• Enter the following details in the popup window:

• Click ‘Next.’ On the next page, you will see a list of articles associated with your Zendesk account.

• Click Import to add your article to your ProProfs Knowledge Base account. Once done, you will see the following message.

• You can click ‘View Pages’ to view the newly imported articles. All your imported articles will appear in a folder named ‘Zendesk Import,’ as shown on the left panel.

You have successfully imported files from your Zendesk account to your ProProfs Knowledge Base account.