How to Import Data From Zendesk to ProProfs Knowledge Base


ProProfs Knowledge Base is a comprehensive software product to develop a rich online knowledge platform comprising an online knowledge base, user manuals, documentation, & more.


Its underlying technology lets you smoothly migrate data from Zendesk to the ProProfs Knowledge Base.


The easy importing of data allows you to:


  • Develop an enriching knowledge base by migrating the help articles from your Zendesk Account as they are

  • Leverage the features of ProProfs Knowledge Base in creating, launching & organizing help articles


Below is an overview of how imported articles from Zendesk will show up in your ProProfs Knowledge Base account:


Imported Data from Zendesk


Here’s how you can import articles from Zendesk:


Step 1: In your ProProfs Knowledge Base account,


  • Navigate to Settings >> Import Files

  • Click ‘Import From Zendesk.’ A popup window opens.


Import Articles in ProProfs


Here you will find three fields.


  • Zendesk Subdomain: This is your Zendesk help site domain. For example,

  • Email: This is the email address associated with your Zendesk account

  • API token: You can find the Token in the Zendesk settings, as explained below in detail.


Importing Zendesk articles into ProProfs Knowledge Base


Step 2: Log in to your Zendesk account and follow the steps below to gather details to enter into your ProProfs Knowledge Base account,


  • On the left panel, navigate to Admin >> Channels

  • Click ‘API.


Navigating to API


Step 3:

  • Enable Token Access


Enabling Token Access


  • Click Add API Token


Adding API Token


  • Enter the API token description and copy the API token as mentioned. Click Save.


Creating a new API token in Zendesk


Step 4: Return to your ProProfs Knowledge Base account,


  • Enter the following details in the popup window:


Importing Zendesk Articles


  • Click ‘Next.’ On the next page, you will see a list of articles associated with your Zendesk account.


Zendesk articles to be imported


  • Click Import to add your article to your ProProfs Knowledge Base account. Once done, you will see the following message.


Import successful


  • You can click ‘View Pages’ to view the newly imported articles. All your imported articles will appear in a folder named ‘Zendesk Import,’ as shown on the left panel.


Imported data from Zendesk account


You have successfully imported files from your Zendesk account to your ProProfs Knowledge Base account.



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