How to Enable the Notification for Article Updates

ProProfs Knowledge Base lets you notify users when you’ve published a new article or updated an existing one. If you wish otherwise, you also have the choice to disable this notification.

Notifying users of new information in your knowledge base keeps them up to date about your product or service.

Here’s an example of the permission pop-up you will see every time you hit the ‘Publish’ button.

Enabling or disabling the notification is easy:

Step 1: Click Settings in the navigation menu.

Step 2: Select Configure.

Step 3: In the Settings tab, select Yes in front of the “Show pop-up to notify users when updating or publishing articles” and click Save.

Step 4: In the knowledgebase editor, click the Edit page.

Step 5: Make changes to the content and click Update.

Step 6: Select Yes.

You will see a bubble on the bell notification icon with a number, highlighting the number of unseen notifications.

Click on it to view the notifications.

To skip the notification alert, select NO when you click on Update.

To disable notification alerts:

In the Knowledge Base editor, 

Step 1: Click Settings in the navigation menu.

Step 2: Select Configure.

Step 3: In the Settings tab, select No in the “Show pop-up to notify users when updating or publishing articles” option and click Save.

Opting for this option will disable the notifications for articles to be published.

That is all about notification alerts for article updates in the ProProfs Knowledge Base.