How to Enable the Notification for Article Updates

 

ProProfs Knowledge Base lets you notify users when you’ve published a new article or updated an existing one. If you wish otherwise, you also have the choice to disable this notification.

 

Notifying users of new information in your knowledge base keeps them up to date about your product or service.

 

Here’s an example of the permission pop-up you will see every time you hit the ‘Publish’ button.

 

Approve

 

NOTE: Notification alerts are turned off by default. So you have to first turn it on under Settings.  


Enabling or disabling the notification is easy:

 

Step 1: Click Settings in the navigation menu.

 

Go to Settings

 

Step 2: Select Configure.

 

Go to Configure

 

Step 3: In the Settings tab, select Yes in front of the “Show pop-up to notify users when updating or publishing articles” and click Save.

 

Enable notification alert

 

Step 4: In the knowledgebase editor, click the Edit page.

 

Edit Page

 

Step 5: Make changes to the content and click Update.

 

Update changes

 

Step 6: Select Yes.

 

Notify Updates

 

You will see a bubble on the bell notification icon with a number, highlighting the number of unseen notifications.

 

Click to read notifications

 

Click on it to view the notifications.

 

Notification Window

 

To skip the notification alert, select NO when you click on Update.

 

Stop sending notification


To disable notification alerts:

 

In the Knowledge Base editor, 

 

Step 1: Click Settings in the navigation menu.

 

Go to Settings

 

Step 2: Select Configure.

 

Go to Configure

 

Step 3: In the Settings tab, select No in the “Show pop-up to notify users when updating or publishing articles” option and click Save.

 

Disable notification


Opting for this option will disable the notifications for articles to be published.

 

That is all about notification alerts for article updates in the ProProfs Knowledge Base.

 

 

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