How to Redirect the URLs of Knowledge Base Pages


In ProProfs Knowledge Base, the 301 redirect feature allows you to permanently redirect users accessing a URL to a different URL without impacting SEO.


301 redirect helps you to:


  • Forward users accessing a page/URL to a new page/URL

  • Minimize the impact on your SEO while redirecting users to the new URL without losing the ranking power of the former URL


To redirect the pages of your knowledge base, you need to copy its permalink.


Note: The permalink is the latter part of a URL. For example, if the full URL is "," the permalink is "track-your-package," as shown in the image below.


What is a permalink?


Step 1: In your ProProfs Knowledge Base account:


  • Navigate to Settings >> Table of Contents


How to perform 301 redirection


  • Scroll down to locate 301 Redirect


301 Redirect


Step 2: To begin the redirection process:


  • Click 'Manage.' A pop-up window opens.

  • Click '+ Add new URL.'


How to add new URL for redirection


Step 3: You can see two boxes, as shown below.


Adding current and new permalinks



  • Copy and paste the permalink of the page you want to redirect in the current permalink box.

  • Select a permalink from the dropdown or copy & paste the permalink of the destination URL.

  • Click 'Save.'


Saving the redirection


Step 4: Click 'Save' to save your changes.


Implementing the redirection


You can now preview the redirect by accessing the old URL, and you will automatically get redirected to the new one.



Deleting the 301 redirect.


That's all you need to know about the permanent URL redirection in ProProfs Knowledge Base. If you encounter any issues or have any questions, don't hesitate to reach out to our support team.



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