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How to Redirect Knowledge Base Page URLs

In ProProfs Knowledge Base, the 301 redirect feature allows you to permanently redirect users accessing a URL to a different URL without impacting SEO.

301 redirect helps you to:

Forward users accessing a page/URL to a new page/URL
Minimize the impact on your SEO while redirecting users to the new URL without losing the ranking power of the former URL

To redirect the pages of your knowledge base, you need to copy its permalink.

Note: The permalink is the latter part of a URL. For example, if the full URL is "http://online-help-manual-new-test.helpdocsonline.com/track-your-package," the permalink is "track-your-package," as shown in the image below.

Step 1: In your ProProfs Knowledge Base account:

Navigate to Settings >> Configure.

Scroll down to locate 301 Redirect.

Step 2: To begin the redirection process:

Click 'Manage.' A pop-up window opens.

Click '+ New Status'

Step 3: You can see two boxes, i.e., Current Permalink & New Permalink, as shown below:

Copy and paste the permalink of the page you want to redirect into the current permalink box.
Select a permalink from the dropdown of new permalink or copy & paste the permalink of the destination URL.
Click 'Save.'

Step 4: Click 'Save' to save your changes.

You can now preview the redirect by accessing the old URL, and you will automatically get redirected to the new one.

Note: You can click X to delete the redirect.

That's all you need to know about the permanent URL redirection in ProProfs Knowledge Base. If you encounter any issues or have any questions, don't hesitate to reach out to our support team.

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