Import From Word


With ProProfs Knowledge Base, you can now import your Microsoft Word content into the help site. All your Word files can be seamlessly incorporated as individual pages and you won't have to worry about manually building dedicated help pages for each Word doc. It is simple, quick, and enables smooth transition towards using a centralized repository of information.


There are two ways that you can import content from Microsoft Word into the ProProfs Knowledge Base:



Here's how you can import a Word doc directly into the Knowledge Base


Step 1: On your ProProfs Knowledge Base dashboard, click on the + Add New button and select Page.



Step 2: Navigate to the Import tab and click on the Upload your document here button to continue selecting a Word doc.



Step 3: The following confirmation message will appear after a Word doc is successfully imported. Click OK to acknowledge the message.



Step 4: The imported doc will appear like this on your Knowledge Base dashboard. Similarly, you can import more Word documents depending on your requirements. You'll receive an email confirmation regarding the import on the same email ID that you've used to log in ProProfs Knowledge Base.


Note: If you'd like to convert a single Word doc into multiple pages in the Help site, you need to create H1 tags in the doc's content. During import, the Knowledge Base converts each H1 tag into an individual page.




Preparing your document


The first step is to prepare your word document. The following objects will NOT import and should be removed from your document before saving as an HTML file.

  • Headers / footers
  • Cover pages
  • Table of contents
  • Macros
  • Smart art or shapes


Multiple page document

  • It is important to note that ProProfs does not separate or automatically split up your document into multiple pages.
  • Each document will be imported as 1 page in ProProfs.
  • If you need multiple pages in ProProfs, you will need to split your document into multiple files and import.
  • Many users find copy-paste and drag-drop image more effective for importing large word documents.


We currently have a desktop program that we can use to split your word document into many html files. Please email us at if you are interested in this service. The process is to send us your word document and we will split it up and send it back to you.


Saving Document as HTML


Follow these steps to import a Word document into ProProfs.

  1. Create a new folder on your computer called Import.
  2. In Word, select the Office button, then Open, and open the file.
    • In Word 2007:
    • Word 2013:
  3. Browse for the Import folder you just created.
  4. For the Save as type, select Web Page.
    • Word 2007:
    • In Word 2013:
  5. Click Save.
  6. Locate the files on your computer. Select all the files you want to zip. Right-click on any of the files (making sure all the files are still selected), select Send To, and another box will open. Click Compressed (zipped) Folder. A new folder with a zipper image on it will appear in the same general area (i.e., the desktop or folder in which the original item was saved). This is your new zip file/folder.
  7. Follow these steps to begin the import process.


Note: Make sure you select Clean up bad (Word, Frontpage) HTML on the import screen since Word saves webpages with lots of extraneous code. See Other Options for instructions.


Below is an example showing extraneous code added by Word to documents exported/saved as HTML.


<!--[if gte vml 1]><v:shapetype 
id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" 
path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> 
<v:stroke joinstyle="miter"/> 
<v:f eqn="if lineDrawn pixelLineWidth 0"/> 
<v:f eqn="sum @0 1 0"/> 
<v:f eqn="sum 0 0 @1"/> 
<v:f eqn="prod @2 1 2"/> 
<v:f eqn="prod @3 21600 pixelWidth"/> 
<v:f eqn="prod @3 21600 pixelHeight"/> 
<v:f eqn="sum @0 0 1"/> 
<v:f eqn="prod @6 1 2"/> 
<v:f eqn="prod @7 21600 pixelWidth"/> 
<v:f eqn="sum @8 21600 0"/> 
<v:f eqn="prod @7 21600 pixelHeight"/> 
<v:f eqn="sum @10 21600 0"/> 
<v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"/> 
<o:lock v:ext="edit" aspectratio="t"/> 
</v:shapetype><v:shape id="_x0000_i1025" type="#_x0000_t75" style='width:438.75pt; 
<v:imagedata src="v11%20OF%20Basics%20Show%20Me%20Guide%20IMPORT_files/image001.png" 


Related Articles:

Import From Robohelp
Import From FrameMaker
Import CHM File

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