How to Configure In-App Help Widget for Your Website

 

Help Widget is a web application you can embed on your web pages. It helps you group multiple help articles into a single widget that your website visitors and customers can access instantly.

 

Benefits of embedding a Help Widget on your website:

  • Improve your customer support
  • Promote self-help
  • Reduce the number of customer tickets


This is how the In-App Help widget appears on your webpage.

 

In_app_help

 

How to configure the In-App Help widget

 

Step 1. In your ProProfs Knowledge Base editor, open Settings>> In-App Help.

 

 

in-app-settings

 

In-App Help editor will open.

 

Step 2. In the Theme tab, customize your widget and click Save.

 

theme_in_app

 

Step 3: In the Configuration tab, enter the widget name, select the pages and click Save.

 

configuration_in_app

 

Step 4: In the URL Mapping tab, 

 

  • Enable the “Do you want to configure in-app help on specific URL?” option using the toggle button.

  • Enter the target URL.

  • Select pages and click Save.

 

URL mapping

 

NOTE! You can enable Regex using the Toggle button for targeting specific patterns.

 

regex_URL_mapping


You can see the added URL in the list.

 

in_app_help

 

Step 5: Switch to the Installation tab and copy the Embed Code

 

installation_in_app_help 

 

Step 6: Paste the embed code into your webpage using any HTML editor and save the changes.

 

The In-App Help widget will appear on your website like this:

 

in_app_help_preview

 

That is all about configuring the In-App help widget for your website.

 

 

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