How to Configure In-App Help Widget for Your Website



Help Widget is a web application that you can embed on your webpages. It helps you group multiple help articles into a single widget that your website visitors and customers can access instantly.


Benefits of embedding a Help Widget on your website:

  • Improve your customer support
  • Promote self-help
  • Reduce the number of customer tickets


Once configured, the Help Widget appears on the right-hand side of the webpage as a small Help icon.


In-app help widget


Following is the final outcome when you expand the Help Icon. 


Help widget expanded


To create a help widget, follow the steps below:


Step 1. Go to Settings >> In-App Help from your ProProfs Knowledge Base dashboard.


Knowledge Base settings


Step 2. The screenshot below shows how to group help articles to create a widget.


Create help widget

1. Select the articles or pages you want to add to the help widget.
2. Click Submit Pages.
3. Click Preview to see how the widget will appear with the articles you’ve added.


Step 3. Copy the code and embed it into your website to successfully add your help widget.




Related Articles:

How to Enable Callouts in the Knowledge Base
How to Add Toggle Content
How to Access the Revision History of a Page

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