How to Configure In-App Help Widget for Your Website
Help Widget is a web application you can embed on your web pages. It helps you group multiple help articles into a single widget that your website visitors and customers can access instantly.
Benefits of embedding a Help Widget on your website:
- Improve your customer support
- Promote self-help
- Reduce the number of customer tickets
This is how the In-App Help widget appears on your webpage.
How to configure the In-App Help widget
Step 1. In your ProProfs Knowledge Base editor, open Settings>> In-App Help.
In-App Help editor will open.
Step 2. In the Theme tab, customize your widget and click Save.
Step 3: In the Configuration tab, enter the widget name, select the pages and click Save.
Step 4: In the URL Mapping tab,
Enable the “Do you want to configure in-app help on specific URL?” option using the toggle button.
Enter the target URL.
Select pages and click Save.
You can see the added URL in the list.
Step 5: Switch to the Installation tab and copy the Embed Code.
Step 6: Paste the embed code into your webpage using any HTML editor and save the changes.
The In-App Help widget will appear on your website like this:
That is all about configuring the In-App help widget for your website.