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How to Configure In-App Help Widget for Your Website

Help Widget is a web application you can embed on your web pages. It helps you group multiple help articles into a single widget that your website visitors and customers can access instantly.

Benefits of embedding a Help Widget on your website:

Improve your customer support
Promote self-help
Reduce the number of customer tickets

This is how the In-App Help widget appears on your webpage.

In_app_help

How to configure the In-App Help widget

Step 1. In your ProProfs Knowledge Base editor, open Settings>> In-App Help.

in-app-settings

In-App Help editor will open.

Step 2. In the Theme tab, customize your widget and click Save.

theme_in_app

Step 3: In the Configuration tab, enter the widget name, select the pages and click Save.

configuration_in_app

Step 4: In the URL Mapping tab,

Enable the “Do you want to configure in-app help on specific URL?” option using the toggle button.
Enter the target URL.
Select pages and click Save.

URL mapping

NOTE! You can enable Regex using the Toggle button for targeting specific patterns.

regex_URL_mapping

You can see the added URL in the list.

in_app_help

Step 5: Switch to the Installation tab and copy the Embed Code.

installation_in_app_help

Step 6: Paste the embed code into your webpage using any HTML editor and save the changes.

The In-App Help widget will appear on your website like this:

in_app_help_preview

That is all about configuring the In-App help widget for your website.

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