How to Disable Collaborative Editing


Collaborative editing allows multiple users to work on the same document simultaneously. However, there are situations where you might need to restrict page editing to one user at a time to prevent conflicting changes and ensure more controlled document management.


This help article explains how to disable collaborative editing in your knowledge base, providing step-by-step instructions to help you manage this feature effectively.


Use Case:


Your team is working on a critical policy document that requires precise language and approval from multiple stakeholders. By disabling Collaborative Editing, you can ensure that only one person edits the document at a time, reducing the risk of conflicting changes and maintaining the document's integrity.


Here’s how the warning message appears when another user tries to edit the same page:


collaborative restrictions preview  




  • Controlled Edits: Restricting editing to one user at a time ensures that all changes are deliberate and well-considered, preventing accidental overwrites and conflicting modifications.

  • Improved Document Integrity: By managing who can edit the document and when you maintain a higher level of accuracy and consistency in your content.

  • Enhanced Accountability: Single-user editing allows you to track changes more effectively, making it easier to identify who made specific updates and when.


To Disable Collaborative Editing 


Step 1: In the Knowledge Base editor, go to Settings and select “Configure.”


accesing configuring


Step 2: On the Setup Site page, look for the Disable Collaborative Editing option in the Settings tab and set it to “Yes.”


Disable colloborative edit


Step 3: Click Save to apply the changes made.

You have now successfully disabled the Collaborative editing. If you encounter any issues or have any questions, feel free to contact our support team.



Related Articles:

  • Roles & Permissions
  • How to Set Up an Article Review Workflow
  • How to Manage Users, Groups, & Their Roles-Permissions
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