How to Add a Folder Image in ProProfs Knowledge Base

Adding a folder image in ProProfs Knowledge Base lets you quickly identify and organize your folders. It makes navigation easier, highlights key sections, and gives your knowledge base a clean, visual structure. This is especially helpful for large knowledge bases, where a clear visual cue can aid users in finding content more quickly.

Benefits:

• Scalable Navigation: Maintain clarity and structure when managing a large number of folders.

• Better Usability: Use visual folder cues to simplify navigation for users unfamiliar with folder naming conventions or internal terminology.

• Clear Visual Categorization: Use folder images to visually distinguish sections and help users identify the right category at a glance.

Use Case: A support team manages a large knowledge base with multiple product lines and help categories, including setup, troubleshooting, and FAQs. By assigning relevant images to each folder, users can immediately recognize the correct section and navigate directly to the information they need, reducing incorrect clicks and minimizing reliance on search.

Steps to Add a Folder Image

Step 1: Go to Settings

• Log in to your ProProfs Knowledge Base account.

• Click Settings in the top menu of your Knowledge Base dashboard.

Step 2: Navigate to the Table of Contents

On the Settings page, select "Table of Contents" under the "Setup and Control Your Account" section.

Step 3: Enable Folder Image

• Go to the Advanced tab.

• Under Folder Page Style, select Folder Image.
   

Make sure to click Save to apply the changes.

The Folder Image option is now enabled for your knowledge base folders.

Step 4: Select a Folder to Add an Image

• Navigate to the folder you want to customize in your knowledge base.

• Right-click on the folder and select Folder Image from the menu.
   

Step 5: Change Folder Image

In the pop-up window, click Change to add an image of your choice.

Step 6: Upload or Select an Image

Select an image from your computer or your knowledge base library that you want to assign to the folder.

You can also change or delete the image at any time if you need to update it.

Make sure to click Save to apply changes. The page will reload, and the selected image will now appear as the folder image in your knowledge base.

That’s all about adding a folder image in ProProfs Knowledge Base. Please contact our support team if you encounter any issues or questions.