How to Add Your Logo to a Knowledge Base


Add a logo to your knowledge base to align your help center with your brand identity, enhancing its authenticity and recognizability. 


Here is how your logo appears in your knowledge base:


custom logo



  • Branding Consistency: Establish a seamless brand experience across your knowledge base, reinforcing your company's identity.
  • Visual Appeal: Enhance the visual appeal of your help center, making it more engaging for users.


How to Add Logo to Your Knowledge Base


Step 1: In the dashboard, go to Settings > Branding.


access to branding in KB


Step 2: In the Header and Logo section,


  • Set the "Site Header" to Default.

  • Click on "Your Logo Here" and upload your logo image.


NOTE: The ideal image size is 150x48 px. We accept JPEG and PNG formats. Keep file sizes manageable for easy uploading.


  • Adjust the text and header colors to complement your logo and branding guidelines.

  • After uploading your logo and adjusting the settings, click "Save."


Select a logo to upload


Accessibility Tip: Choose a logo that's easily recognizable to all users, including those with visual impairments. Opt for high-contrast colors and a straightforward design to enhance visibility.


That is all about adding your company logo to your knowledge base. If you encounter any issues or have any questions, feel free to contact our support team.



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