How to Clone a Help Site

Clone a help site in the ProProfs Knowledge Base to experiment with new settings, create language-specific versions for native support, or develop a backup copy for future use—all without impacting your original site.

Why Cloning a Help Site is Useful

• Experimentation: Safely test new site configurations without modifying the original.
• Multilingual Support: Clone your site to create language-specific versions for different regions.
• Backup Creation: Maintain a clone as a backup to restore your site if needed.

To Clone a Site

Step 1: In the dashboard, navigate to Sites in the header menu and select Manage Sites from the drop-down list.

Step 2: From the list of sites, click the Copy/Clone icon for which you want to create a copy.

Step 3: In the overlay window, enter a new site URL and name for the cloned site. You can also select whether to copy all pages or specific ones.

Step 4: Click Create to finalize your new clone site.

Alternate Methods to Duplicate a Site

Suppose you have a separate KB account or want to use the same structure of your existing help center at a different location. You can use the following methods:

Method 1: Backup a Site

1. Log in to your Knowledge Base account (as an administrator) and click Settings.

2. Go to Export Sites.

3. Select Back Up Site.

4. Uncheck Include Tooltips.

5. Click Export Sites. You will see a notification with a message that your zip file is being downloaded and will be available for you to access in the file manager.

6. Go to Files in the header menu. A new window opens.

7. Select the zip file and click Download.

Method 2: Create a New Site

You can add and customize a brand-new help site.

Method 3: Use the Import Content Feature

You can import HTML pages to migrate from another platform to ProProfs and create a new help site.

1. Log in to your Knowledge Base account as an administrator and go to Settings.

2. Scroll down to Import Sites and click to open.

3. Select Import Files.

4. Click Browse to select the zip file from your local storage.

5. Uncheck the box: Create a new folder for imported pages

6. Click Start Import.

That is all about cloning a site in ProProfs Knowledge Base.