How to Clone a Help Site
ProProfs Knowledge Base provides users various features to experiment with a help site. If you want to test new settings on your help site, you can easily do so by cloning your site.
You can clone a website if you want to translate your website into a different language to provide native support in a particular region.
Cloning a help site becomes useful when you are:
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Creating another version to experiment on without impacting the original site
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Translating it into different languages to enable self-support for a wider audience
How to Clone a Site
Step 1: Head to Sites in the header menu and click Manage Sites from the drop-down list.
Step 2: From the list of sites, click the Copy/Clone icon for which you want to create a copy.
Step 3: In the overlay, enter the site URL and name of the clone site. Also, choose if you wish to copy every page from the original site or a select few.
Step 4: Click Create to finalize your new clone site.
Alternate methods to Duplicate a Site
Suppose you have a separate KB account or want to use the same structure of your existing help center at a different location. You can use the following methods:
Method 1: Backup a Site
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Log in to your Knowledge Base account (as an administrator) and click Settings.
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Go to Export Sites.
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Select Back Up Site.
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Uncheck Include Tooltips.
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Click Export Sites. You will see a notification with a message that your zip file is being downloaded and will be available for you to access in the file manager.
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Go to Files in the header menu. A new window opens.
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Select the zip file and click Download.
Method 2: Create a New Site
You can add and customize a brand-new help site.
Method 3: Use the Import Content Feature
You can import HTML pages to migrate from another platform to ProProfs and create a new help site.
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Log in to your Knowledge Base account as an administrator and go to Settings.
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Scroll down to Import Sites and click to open.
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Select Import Files.
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Click Browse to select the zip file from your local storage.
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Uncheck the box: Create a new folder for imported pages
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Click Start Import.
That is all about cloning a site in ProProfs Knowledge Base.