ProProfs Knowledge Base Glossary

This toolbar is located directly above the page when adding or editing a page.

Admins are users who have permission to customize ProProfs. See Roles.

This is a table of all the pages for your site.

A company is an entity that signs up for ProProfs. For example, "IBM" or "ABCorp." Corporations purchase ProProfs to create documentation for their end users.

The content editor is the tool used to type in content and create documentation. The editor tool functions much like Microsoft Word.

When logged in, you can right-click on various elements to edit them. At the Table of Contents, you can right-click on folders and pages to make changes. In the content editor, you can right-click on various elements to edit the properties.

A CSS file controls the layout and style of a page. Each site will have its CSS file that can be edited.

Rather than using a subdomain such as abcorp.helpdocsonline.com, you can set up and use your own custom domain such as help.mydomain.com. That custom domain will be the URL of the site.

A draft page is not visible to the logged-out user, but is visible to the logged-in user, with a unique icon to denote that it is a draft.

To prevent multiple users from overwriting each other, a page will become "locked" when a user is editing it.

ProProfs provides the ability to embed help pages in your own web applications and websites. This is often referred to as "contextual help" and saves the end-user from having to browse and locate the help page in ProProfs.

You can generate a link that displays a help page in a browser pop-up rather than in ProProfs. The system will generate a small code snippet that users can place on your own website or web application.

End users are the people who are reading the documentation. They do not have login access and can only read the documentation.

Your may want insight as to which pages your end-users are viewing. We provide this insight by allowing you to add your Google Analytics tracking code.

You can change the header background color of the application.

You can upload your own background image for the application.

This logo appears on the upper left-hand side of the application. Companies can upload their own logo.

This allows you to manage images, conduct basic file operations on them (such as upload and delete), and insert the images into a page.

The index will contain a list of "indexed" pages. When adding new pages, you can choose whether or not to include the page in the index and specify an index name. The index will list the pages in alphabetical order (ABC).

A lightbox is a JavaScript overlay used to display a page. The system will generate a small code snippet that you can place on your own website or web application to display a help page in a lightbox.

Users can create and manage pages when they are logged in.

This view of the site is what an end-user sees to read your documentation.

A page is what you create for your end-users to read. Pages can be fully customized using XHTML/CSS.

This is a grid list of all the pages for your site.

A page link is a link to another page.

The status of a page is either "published" (viewable to end users) or "draft" (only viewable to logged-in users)

Pretty permalinks are based on the idea that URLs are frequently visible to the people who click them and therefore should describe the page's content and not be filled with incomprehensible numbers.

A published page is visible to a logged-out end-user.

ProProfs will use the concept of roles for its users. Roles give each company the ability to control and assign what its users can and cannot do in the application.

A site is a unique set of pages. Companies can create more than one site if their subscription plan allows.

This will be the URL of the site. Each site will have its own URL.

The table of contents lists folders and pages in a tree format on the left-hand side.

Each page opens in an area with tabbed views. You have the option of turning the tabbed view off.

A page with an icon of a document denotes that the page is a text page. This icon shows up in the TOC tree and search results.

When an end-user hovers the cursor over a link, a tooltip may appear—a small "hover box" with information about the item being hung over.  The system will generate a small code snippet users can place on their own website or web application to add a tooltip. Any updates to the content in ProProfs will instantly update your website.

This refers to a user at a company who utilizes ProProfs to create and manage documentation. Each user is provided a username and password.

A page with an icon of a video player is used to denote that the page is a video page. This icon shows up in the TOC tree and search results.

When a user is logged in and views a page, the toolbar is located directly above the page.