Reports provide an overview of your knowledge base activities by displaying data in graphical and tabular formats. Using this data, you can optimize your knowledge base articles and improve their usefulness.
The summary report answers all significant questions related to your knowledge base and enables you to analyze your team's performance.
Here's how you can access the summary report:
Log in to your ProProfs Knowledge Base admin account and navigate to the "Reports" tab. The summary is the default report that loads up.
The summary report displays data from five broad sections. You can click to land on a particular graph and view it in detail. Also, you can view the summary report for a specific period by clicking the calendar icon to select the dates.
Article Views: A graphical representation showing the total number of views on your knowledge base articles. You can view data in daily, weekly, or monthly format.
Most Read Articles: It is a tabular representation of your knowledge base articles/pages in descending order of the number of reads. You can download this data by clicking the "download" button and view any article on the list by clicking the "preview" button.
Total Searches: It is a graphical representation of total searches in your knowledge base. You can view the data in daily, weekly, or monthly format.
Keywords: This is a list of all the strings your users searched in the knowledge base. You can download this data by clicking the download icon. This data helps you understand users' needs and what they are looking for.
Failed Searches: This section of the summary report shows how many failed searches were recorded in your knowledge base.
Failed Search Keywords: The section lists the keywords that led to the failed searches. You can use this data to identify new article topics for your knowledge base.
That is all about the summary of your knowledge base reports.