How to Configure AI Settings?

AI Settings let you turn individual AI features on or off across your Knowledge Base, from search to writing style. Find them under Settings > AI Settings > AI Configuration.

Continue reading for step-by-step instructions.

What Is AI Settings?

AI Configuration is the control panel for every AI feature in your Knowledge Base. The Search & Assist tab holds four independent toggles — AI-Powered Search, In-Article AI, Smart Related Articles, and Help Bot — and the Writer's Style Guide tab controls how AI-generated content reads. Each setting can be enabled or disabled on its own, based on what your team needs.

Why Use It?

AI Settings give you control over which AI features are active in your Knowledge Base.

• Your knowledge base has sensitive or restricted articles. AI-Powered Search never surfaces restricted articles in results, even when the feature is enabled.
• Writers need to edit content faster inside an article. In-Article AI lets them chat to edit, summarize, or rephrase text without leaving the page.
• AI-generated content needs to match your brand voice. Writer's Style Guide applies your font, color palette, tone, and writing rules to every AI output.

Example Use Cases

• A knowledge base admin turns on AI-Powered Search so visitors get natural-language answers instead of keyword matches.
• A support writer uses In-Article AI to rephrase a paragraph without switching to another tool.
• A brand manager creates a custom Style Guide so AI-generated summaries match the company's writing standards.

Step-by-Step Instructions

Step 1: Click Settings in the top navigation.

Step 2: Select AI Settings in the tabs & go to AI Configuration

Step 3: Open the Search & Assist tab.

Step 4: Turn on AI-Powered Search and it'll answer users' questions by finding the perfect matches from your knowledge base and also from your trained sources

Step 5: Turn on In-Article AI to enable Ask AI for editing, summarizing, and rephrasing content inside articles.

Step 6: Turn on Smart Related Articles to show AI-suggested articles at the end of each page.

Step 7: Turn on Help Bot to configure an in-app help widget for your product.

Step 8: Click the Writer's Style Guide tab to define how AI-generated content should read.

Step 9: Click Create Style Guide to add your own guide and Enter the name, description, and content, then click Save.

Step 11: Click Edit on an existing guide to review or update its font, color palette, tone, and writing style, then click Update.

Pro Tips & Interactive Settings