How to Create & Edit Articles Using ProProfs AI?

ProProfs AI edits and generates article content directly inside the Knowledge Base editor, from fixing grammar to adding a full FAQ section. Access it at the paragraph level with Ask AI, or apply changes to the whole article using the ProProfs AI panel.

Watch this video walkthrough to see it in action.

Or continue reading for step-by-step instructions.

What Is ProProfs AI & Ask AI?

ProProfs AI is a writing assistant built into every Knowledge Base article editor. Ask AI edits a selected piece of text, while the ProProfs AI panel applies actions like summarizing, translating, or adding an FAQ section to the entire article. Both work from pre-defined actions or a custom prompt you type yourself.

Why Use It?

ProProfs AI removes the manual work of rewriting, translating, and structuring article content.

• A paragraph reads too casual for a formal article. Ask AI switches the tone to professional or friendly without a manual rewrite.
• An article needs to reach readers in another language. Translate Article converts the whole page in a few clicks instead of retranslating it manually.
• Readers keep asking similar questions about a topic. Add FAQ Section generates a ready-to-edit FAQ block at the bottom of the page.

Example use cases

• A support content writer uses Fix Spelling & Grammar to clean up a draft before publishing it.
• A localization manager uses Translate Article to publish the same guide in another language without rewriting it.
• A knowledge base admin uses Rewrite Headings for SEO to improve how an older article ranks in search.

Step-by-Step Instructions

Step 1: Create a new article by clicking + New in the top left of the Knowledge Base dashboard and selecting Article.

Step 2: Click the ProProfs AI button in the top toolbar to open the AI panel on the right.

Step 3: Go to the How can I help you with this? Field at the bottom of the panel and type a clear, specific prompt describing the article you want.

Example prompts that work well:
"Create an article on how to log in to the knowledge base"
"Write a step-by-step guide for setting up custom domains"
"Create a help article for the Save for Later feature — explain what it does, who can use it, and how to access saved articles"

Step 4: Press Send (the blue arrow button) and wait for the AI to generate the full article in the panel.

Step 5: Review the generated content in the panel. If you want changes, type a follow-up instruction in the same prompt field — for example, "Make it shorter" or "Add a note about password reset".

Step 6: When satisfied, click the Accept button that appears below the AI output in the panel to push the content into the article editor.

Step 7: Review the article in the editor. Highlight the text you want to edit in the article.

Step 8: Click Ask AI to open the text-editing options menu, Select an option such as Make Longer, Make Shorter, Fix Spelling & Grammar, Professional, Casual, Friendly, or Translate to apply it to the selected text.

Step 9: Accept the changes and they will be reflected in the article. Review the content and publish the article after the changes have been made.