How to Integrate LiveChat with ProProfs Knowledge Base

LiveChat enables the chat window on your Knowledge Base to assist your customers in getting their queries resolved instantly. LiveChat integration with ProProfs Knowledge can be set up easily by adding the Livechat Script to your help site page(s).

Here is how the LiveChat bubble appears on your help site after integrating LiveChat with ProProfs Knowledge Base:

livechat bubble on webpage

Benefit of LiveChat Integration with ProProfs KnowledgeBase:

Whenever a Chat operator receives a chat from a website visitor, all the necessary visitor data is automatically captured.
View the chat history using the chat transcripts.

How to Integrate LiveChat With ProProfs Knowledge Base

Step 1: Log in to your LiveChat account and navigate to Settings.

livechat_settings_icon

Step 2: Under Channels, go to Websites and copy the LiveChat Script.

livechat_script

Step 3: Open a new tab in your browser, and log in to your ProProfs Knowledge Base account.

Step 4: Go to Settings > Integrations.

KB integrations

Step 5: Navigate to Popular Apps and select Custom Script.

custom_script

Step 6: Under Custom scripts, paste the Livechat script and click Save.

paste_livechat_records

Step 7: Refresh your LiveChat account page to see the “INSTALLED” message in Settings.

livechat_installed

NOTE: Chat will ONLY run for logged-out users. Logged-in users will not see the chat option.

That is all about integrating Livechat with ProProfs Knowledge Base.

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