How to Copy a Folder Within and Across Knowledge-Bases

 

When creating a knowledge base for similar services or products, some portion of the help pages is common among the products or services. ProProfs Knowledge Base allows you to copy the required folder from a knowledge base and add it to a similar knowledge base.

 

Copying a folder to a similar knowledge base saves time and increases productivity while creating multiple knowledge bases of the same niche.

 

How to Copy a Folder and Add It to Other Knowledge-Base

 

In your ProProfs Knowledge Base editor

 

Step 1: Right-click on the folder from the Table of content and select "Copy Folder."

 

copy_folder

 

 A popup will appear 

 

Step 2: Edit the folder name to be copied.

 

Step 3: Select the help site and click Save.

 

edit_folder_name

 

Step 4: A confirmation screen will appear. Click OK to confirm.

 

folder_copied_confirmation

 

Step 5: Go to Sites and select the help site.

 

select_sites

 

The copied folder will appear in the Table of Content of the selected Knowledge Base.

 

TOC1

 

 

That is all about copying the folder from one knowledge base to other.

 

 

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